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Billing, plans & label credits

Manage your subscription, label-credit balance, and payment methods under Billing.

Label credits​

Label purchases draw down a label credit balance. Top it up manually with Top up credits, or set up auto top-up so Orderly refills automatically when the balance drops below a threshold you set.

You need a payment method on file before you can top up or enable auto top-up.

How a label charge is applied​

Buying a label doesn't debit the balance in one step. Orderly reserves the charge when the purchase begins and captures it once the carrier confirms the label:

  • The available balance is balance − active reservations, so several labels bought at once can never overdraw, each reservation holds its amount until it settles.
  • If a purchase fails, its reservation is released and nothing is charged.
  • A label voided before it ships credits the balance back (immediately for managed FedEx; once the carrier confirms for EasyPost refunds).

Charges are recorded in your currency; when a carrier prices in USD the amount is converted at the daily rate. Every reservation, capture, release, and refund appears in Activity.

Capabilities & usage limits​

Your plan determines which Dispatch Lane capabilities are available (for example bulk label purchase and custom packing-slip templates) and may include a monthly allowance for labels and packing slips. When a capability isn't in your plan, or a monthly allowance is reached, the action is blocked with a message naming your plan and current usage. Upgrade under Change plan to lift the limit. See the Dispatch Lane guide for where these apply.

Plans​

Your Current plan and status (active, trialing, past due) show on the right, including trial days remaining and the renewal date. Use Change plan to move between tiers (Starter, Growth, Scale) and toggle Monthly / Annual billing:

  • Upgrades take effect immediately.
  • Downgrades are scheduled for the end of the current period. You keep your current plan until then, and can cancel the scheduled change with Keep current plan.

Cancel plan stops renewal at period end. While cancellation is pending you can Resume.

Payment methods​

Add a card or bank account with Add (handled securely through Stripe). Set a default, or remove one you no longer use. Your billing region and currency lock to the first card you add.

Activity & invoices​

  • Activity is a running ledger of top-ups, auto top-ups, label charges, refunds, and adjustments, with the balance after each.
  • Invoices lists every invoice with its status, amount, a hosted link, and a PDF download.

Next steps​