Route orders with dispatchers
A dispatcher decides which destination bridge should receive an order from one or more source bridges when the order matches conditions you define. For a fulfillment destination such as ShipStation or a 3PL, the match creates an assignment; Order Release sends the order at the manual or automatic time configured for the organization. Manage routing rules under Dispatchers.
Open Dispatchers
Build a dispatcher
Click New Dispatcher and walk through the five steps:
- Basics: name and describe it, for example "West Coast Priority Orders".
- Routing: pick one or more Sources and a single Destination. If the destination platform supports it, you can set destination overrides here, such as forcing a warehouse or service.
- Conditions: choose Match All or Match Any, then add conditions on order fields. See the condition builder below.
- Triggers: when the dispatcher evaluates. Options are Order Created, Order Updated, Shipment Created, and Manual Only.
- Review: confirm the summary, then set a Priority (higher runs first) and toggle it Active.
The condition builder
Each condition is a field, an operator, and a value. Fields are grouped into Status, Customer, Shipping, Billing, Totals, and more (order status, ship-to state, total amount, tags, and so on). Operators adapt to the field's type:
| Kind | Operators |
|---|---|
| Text | equals, does not equal, contains, starts/ends with, matches regex |
| Number | =, ≠, >, ≥, <, ≤ |
| Lists (tags) | contains, does not contain, exists, does not exist |
| Sets | is in set / is not in set, is any of / is none of |
| Presence | exists, does not exist |
For is any of you enter multiple values as chips. For is in set you point at a reusable condition set, which is the right tool when the list is large (all your West Coast ZIP codes, a SKU list, and so on).
All conditions in a dispatcher are joined by the single Match All / Match Any mode. There is no nested AND/OR grouping.
Run dispatch on orders
Dispatchers fire automatically on their triggers. You can also run them on demand from the Orders page: ⋯ → Dispatch order → Evaluate dispatchers runs your rules against an order (or a selection) and creates assignments for whichever match, or you can assign directly to one dispatcher.
An order's Destinations show where it was assigned, via which dispatcher, and its delivery status. Release-capable fulfillment assignments wait for Order Release. Other destinations can be exported immediately. If an immediate export fails, select the order and use Retry Dispatch.
Next steps
- Condition sets: reusable value lists for conditions.
- Split rules: divide one order into several before routing.
- Order Release: control when assigned fulfillment orders are sent.